We're putting the finishing touches on our cottage booking platform and will be launching very soon! Our comprehensive terms of service are ready and available below. If you have any questions about our terms or platform, please don't hesitate to contact us.
These terms of service govern your use of our cottage booking platform as a guest booking accommodation and as a cottage owner listing property. Our platform serves as a marketplace connecting cottage owners with guests seeking vacation rentals. By accessing or using our platform, you acknowledge that you have read, understood, and agree to be bound by these terms in their entirety. If you disagree with any part of these terms, you must discontinue use of our platform immediately. The English version of these terms constitutes the legally binding agreement. Translations provided in other languages are for convenience only and have no legal effect.
Acceptance and Legal Capacity
By accessing, browsing, or using this platform in any capacity, you acknowledge that you have read, understood, and agree to be legally bound by these terms of service and our privacy policy. You represent that you are at least 18 years old and have the legal capacity to enter into this agreement. If you are booking accommodations on behalf of others, you warrant that you have full authority to bind those individuals to these terms and assume full responsibility for their compliance. Your continued use of the platform constitutes ongoing acceptance of any updates or modifications to these terms.
Acceptable Use Policy
You may use our platform solely for legitimate vacation rental purposes in compliance with all applicable laws. You agree not to: (1) violate any local, national, or international laws or regulations; (2) engage in fraudulent, deceptive, or misleading activities; (3) interfere with platform operations or other users' enjoyment of the service; (4) attempt to gain unauthorized access to any part of the platform; (5) transmit viruses, malware, or harmful code; (6) harass, abuse, or harm other users; (7) post false, inaccurate, or misleading content; (8) violate intellectual property rights; (9) circumvent security measures or payment systems; (10) use the platform for any illegal or unauthorized commercial purposes.
Account Security and User Conduct
You are fully responsible for: (1) maintaining the confidentiality and security of your account credentials; (2) all activities that occur under your account, whether authorized or unauthorized; (3) immediately notifying us of any suspected unauthorized access or security breach; (4) providing accurate, current, and complete information in your profile and bookings; (5) updating your account information to maintain its accuracy; (6) using strong, unique passwords and enabling available security features; (7) not sharing your account with others or creating multiple accounts; (8) complying with all platform rules and policies. We reserve the right to suspend or terminate accounts that violate these responsibilities or engage in prohibited activities.
Payment Processing and Obligations
While the Platform may facilitate payment processing as a convenience service, all payment obligations are directly between Guests and Cottage Owners. Guests are responsible for paying all amounts due as specified in their booking confirmation. Payment methods accepted and processing schedules are determined by individual Cottage Owners. The Platform does not hold payments in escrow and bears no responsibility for payment disputes, failed transactions, or unauthorized charges. Refunds, if applicable, are governed by the specific cancellation policy set by each Cottage Owner and are processed directly between the parties. All fees charged by the Platform are non-refundable unless required by consumer protection laws.
Platform Role and Limitations
The Platform operates exclusively as a marketplace intermediary connecting Cottage Owners and Guests. We are not a party to any rental agreements, contracts, or transactions between Cottage Owners and Guests. We do not own, operate, manage, or control any properties listed on our platform. We do not guarantee the accuracy of listings, the quality of accommodations, or the conduct of users. The Platform assumes no liability for fraudulent, misleading, or illegal activities by Cottage Owners or any content they publish. All financial transactions occur directly between Guests and Cottage Owners - we do not hold, escrow, or guarantee payments.
Comprehensive Liability Limitations
TO THE MAXIMUM EXTENT PERMITTED BY LAW: The Platform operates solely as a marketplace intermediary and DISCLAIMS ALL LIABILITY for: property conditions, safety, quality, or suitability of any listed cottage; actions, omissions, representations, or conduct of Cottage Owners or Guests; accuracy of listing information, photos, or descriptions; personal injury, property damage, or losses occurring during stays; fraudulent, misleading, or illegal activities by users; payment disputes, refunds, or financial losses between parties; technical failures, system outages, or data breaches. OUR MAXIMUM TOTAL LIABILITY to any user for all claims arising from use of the platform is strictly limited to the lesser of: (a) the service fees paid by that user to the Platform in the six months preceding the claim, or (b) €500. WE EXPRESSLY DISCLAIM LIABILITY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, including lost profits, business interruption, or emotional distress, REGARDLESS OF THE LEGAL THEORY OR WHETHER WE WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Dispute Resolution and Limitations
All disputes regarding bookings, accommodations, payments, property conditions, or service quality must be resolved directly between Guests and Cottage Owners. The Platform is not obligated to mediate, arbitrate, or resolve such disputes. We may, at our sole discretion, provide limited assistance by facilitating communication, but we assume no responsibility for dispute outcomes. For disputes involving platform functionality or policies, we reserve the right to make final determinations. Users agree that the Platform's maximum liability for any dispute or claim is limited to the service fees paid to the Platform in the six months preceding the dispute.
Data Protection and Privacy
By using our platform, you explicitly consent to the collection, processing, and sharing of necessary personal information to facilitate bookings and platform operations. This includes sharing contact details, booking information, and communication between Guests and Cottage Owners. Each party is independently responsible for complying with applicable data protection laws (including GDPR where applicable) in their handling of shared information. Our detailed privacy policy governs how we collect and use your personal data.
Modifications and Updates
We reserve the right to modify, update, or replace these terms of service at any time in our sole discretion. Material changes will be communicated through email notification to registered users and/or prominent notice on the platform at least 30 days before becoming effective. For non-material changes, updated terms will be posted with the "last updated" date revised. Your continued access or use of the platform after any modifications constitute acceptance of the updated terms. If you disagree with any changes, your sole remedy is to discontinue use of the platform immediately.
Contact Information
For questions, concerns, or disputes regarding these terms of service, please contact us through: (1) the contact form available on our platform; (2) email to the legal contact address provided on our website; or (3) postal mail to our registered business address. We aim to respond to all inquiries within 5 business days. For urgent safety or security issues, please use the emergency contact methods provided on the platform.